All merchandise is new first quality and completely guaranteed against material or workmanship defects.
- To report a damaged shipment, defective garment or garments shipped in
error please call Customer Service at
Submit a Ticket.
- A Call Tag will be issued at our expense to pickup any defective
merchandise or merchandise shipped in error and a re-shipment will be made
in a timely manner (if necessary) at our expense.
- Please inspect your merchandise when you receive it before printing. All
claims for shortages, damages, etc. must be made within 72 hours of receipt
- Defective merchandise must have tape placed over the flaw before
Our goal is your complete satisfaction but occasionally, you may need to make a return.
- Submit a
to request a Return Authorization (RA) number and proper
return warehouse address.
- Write your RA number on your invoice or packing slip and enclose a copy
in the return carton.
- Write your RA number clearly on the outside of your carton.
- Certain brands may issue a call tag for return shipments at no cost to
you, all others must be prepaid.
- No returns will be accepted without a Return Authorization (RA) number.
- We cannot accept returns on decorated or washed garments under any
circumstances. Altered or embellished garments, excluding irregulars, are
- It is the responsibility of the buyer to verify the accuracy of style,
color, size and quantity on orders shipped to parties other than the buyer
prior to decorating.
- No goods will be accepted for return after 30 days from the date of
invoice for most brands. For all others, see their specific policy below.
- Returns due to customer error may be subject to a restocking fee based
on the quantity and nature of the products. The minimum restocking
fee is $5.00.
- All refused shipments are subject to a 15% restocking fee in addition to
- Returns on Orders that split shipped will require multiple RA #'s and
will require multiple shipments to multiple warehouses.
- Discontinued or close-out items are not returnable.
- Please place a New Order for Exchanges.
Eagle Dry Goods Returns
- Return Authorizations must be requested within 15 Days of receipt of goods.
- A minimum $10 restocking fee and max 15% restocking fee and any applicable shipping charges will be charged on all returned or refused orders (except damaged or defective goods).
Pro Celebrity Returns
- Return Authorizations must be requested within 15 Days of shipment.
- Pro Celebrity will only accept Returns for garments which were shipped defective, damaged in shipment or shipped in error.
- All claims for shortages, damages, etc., must be made within 5 days of receipt of merchandise and require a return authorization number.
- All replacement orders will be shipped using Ground Service.
- Please mark the placement of any flaws in our merchandise with tape.
- Samples and discontinued styles are Non-Refundable.
- All returns, if due to customer error will be charged a minimum $20 restocking fee or max 15% restocking fee.
- All refused shipments will be charged a $20 restocking fee.
Please contact customer service if you have any questions at 1-866-727-6567.